Arrived at noon to pick up the car, they said the reserved car was not available and it was still at Pisa Airport. They promised it would arrive by 3 PM, but at 3 PM it was still at Pisa Airport. I had no choice but to drive a manual small car to Pisa Airport to exchange for an automatic car, which was smaller than the reserved model. Filed a complaint afterward, now back home but still have not received a response regarding the complaint.
The staff confirmed there was no damage when I returned the car, but the next day, a charge for damages was taken from my credit card without any prior notification.
About QEEQ:10.0/10
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