Driving on US Route 1

We were scheduled to pick up the car at 10:30 AM, but Hertz had no cars available that day without prior notice. We waited until 4 PM with no clear explanation from them; they kept avoiding the issue. During drop-off, we were inexplicably charged an extra $100, and we still haven't received a response.

Charged me extra and don’t know what for

Really great easy and good communication

Me and a friend booked 2 Mustangs for our American road trip, we got there early just in case. Pickup time was 11, our cars weren't ready until 12.30 so we waited about for over an hour and a half to then be given a Camaro and a Mercedes. How can you compare a Mustang to a Mercedes. Ones a 4 seater American car, the other is a 2 seater car you can find anywhere so we had trouble with our luggage space (you can only fit 1 suitcase in this car). Awful service from Hertz

Booking was fine and easy, no complaints here.

The staff at pickup were stressed and there were too few of them to deal with the amount of customers. As we were on a road trip and time was paramount, this wait was unacceptable

Fine

We were not able to collect the car. We arrived to find a queue of people waiting - there were no cars available. We waited several hours before leaving with no car. Hertz were not helpful at all. We will not be using them again.