Very unprofessional, felt like a personal vehicle, seemed to be brought over temporarily.

After completing the order on December 8th, there was an inexplicable charge of 4486.88 RMB on December 19th. There has been no explanation so far. Please confirm and compensate for the loss as soon as possible!

I am giving this store a negative review, negative review, negative review!!!!!! We rented this car for two days from this company. We've never hit or scratched the car. They have about three employees and are located on the 3rd floor of the airport. When we booked the car, it was clearly stated that we would return it at 7 am to catch an 8 am flight. On the day of return, we arrived on time, but they were not open. We called several times but got no answer. Eventually, when we got in touch, they said they weren't working yet and told us to park the car, leave the keys and contract in their mailbox. We didn't even see anyone from the company. After we got back home, in September, we received a charge saying the glass and doors were scratched, costing 3400 RMB. When we returned the car, a foreign woman with a child came up to us and said, "I shouldn't interfere, but I previously rented from this company and they charged us for no reason, so be careful, check the car thoroughly and take pictures." We heeded her warning, checked the car carefully, and took photos. God knows this small company actually charged us for nothing. They didn't even send an email or call, just directly charged us. When we asked for the reason several times, they finally sent an email with some documents that were too blurry to read. They arrogantly said since we had insurance, we should contact the insurance company with those documents. The problem was the documents were so unclear that we couldn't make out anything. We asked them to send clearer pictures several times but got no response. Still no reply as of now...

They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts I don’t recommend this company any more They are untrustworthy

No

No one in offfice !!! Had to wait over one hour