The service at the pick-up location was very good, but the drop-off location was not as great. Maybe it was because there were too many people at that time.
The service was excellent, there was no waiting time, and the airport counter process was swift. We picked up the car at the parking lot where staff greeted us and there was also a service desk available. So, even if there were any issues during pickup, we could address them immediately.
The tire was damaged, and they left us stranded from 7 PM to 12 AM. They claimed they would help us, replace the car, but in the end, we had to take a taxi back to the hotel at 1 AM. How is a company like this still allowed to operate? Are they aiding and abetting criminals?
Moreover, we deposited 750 euros as a guarantee, and today we received a bill charging us around 480 euros for reasons we can't understand. This is more expensive than the rental itself, which we had already paid for in advance!
I hope zuzuche can explain why they list such dubious companies.
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