I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.
一言でまとめる:
If we set aside the many troubles and inconveniences caused by this car rental company, driving in France is full of fun.
出発 : 2024年11月24日 (日) フランス · パリ · Paris Charles de Gaulle Airport(CDG)
Hertz
I will never rent from this company or its affiliated H company again! Poor car condition, poor service! Thrifty staff left immediately after handing over the keys without confirming with us. When we asked her questions, she told us to queue up again. We asked other staff from the same company, and they completely ignored us. Due to many scratches on the car, we needed confirmation, but had to queue again. The final solution was merely adding scratch marks on paper, no car replacement, claiming it was already printed (this is not our problem). They even forgot to give us the pass card, leaving us confused at the exit gate and blocking other cars. We had to go back and ask for the card, wasting a lot of time. Shortly after leaving, a tire pressure monitor issue popped up on the dashboard. Contacting the rental company, no one answered; Rentz’s response was to call the police first for support. Additionally, the return location on the confirmation sheet was just the Paris office, not the actual return spot. This place had no parking. We had to park far away and walk 1.3 kilometers to the office to ask, only to be told the correct drop-off location and procedure. During this time, no one answered calls to customer service, wasting nearly an hour driving around Paris looking for a spot. Thankfully, we reached the office before they closed, or else we would have had to return the car the next day.
If we set aside the many troubles and inconveniences caused by this car rental company, driving in France is full of fun.
Hertz ROISSY CDGの口コミ
Hertz
我々は、外国语が分からないのは、今回の大から皮肉の自由行がやって来て、本来の家を借り借り
Hertz
満足
は車の車の後、カードの引き落としされ、メールで連絡qeeq、回复は偽装管理
Hertz
2019年3月17日の朝のクラスのカウンターのMiss態度は満点で、非常に効率が高くて、余計な話をする必要はありません、2分間でカードで事前に権限を与えてもらいます。19日の夕方には、車のお兄さんも同じように力添えした。態度がよく,能率が高い。今回のパリのレンタカーは気に入っている。満足
Hertz
車を取るのが早いですが、スタッフからいろいろと付加的な項目を質問されますので、断ることができます。
連携便利で、コミュニケーションの早い
Hertz
私空港レンタカー時手続きには触れ车を见つけて、スタッフ2フランス女子が友好、パーキングエリアに车を见出さない他のスタッフ、车の运転が歩くのは、初めてレンタカー、便利になんとなく车を盗むという
体験が良く、今回初めてレンタカーの心配もないが、満足していた!