Quite satisfactory

Service was decent, staff had a good attitude

The service is extremely poor. Extra charges were added without any notice. Currently, Zuzuche is coordinating but it's been almost a month with no resolution.

Good and satisfactory

The experience was terrible. There were constant upselling attempts during the rental process. They refused to give me a car unless I bought additional insurance. Eventually, they only gave me a Camry, the worst option in its class. They also didn't have the models they initially promised. The return process was extremely inefficient, and I still haven't received a return receipt or confirmation email. The accident handling was very slow. After an incident, I had to switch cars in Vancouver, but they said it was a U.S. car and refused to accept it upon return.