Picking up and returning the car was very convenient, and they provided a full tank of gas. No need to wash the car before returning.

Had to wait in line for a long time and then waited another hour after completing the paperwork to get the car, supposedly because they were washing it. We originally rented a Highlander but were given a front-wheel-drive GMC instead. The power was weak and the car was heavy. The Rockies require snow tires from October 1st, and we rented the car on the 28th without any warning from the rental company. As a result, we got stuck in Banff for a long time due to heavy snow and slipping while going uphill.

Very poor experience. They told me adding an extra driver would cost 13 CAD per day, totaling 117 CAD for nine days. But when returning the car, I was charged 530 CAD. No one informed me about additional fees, and the person helping with the contract did not mention that there are extra charges if the driver is under 25 years old. Overall, a very bad and costly experience.

We arrived early and there was hardly any queue. The African American guy was quick and very helpful.

Efficient , straightforward and pleasant .

Relatively good booking process but website needs to be more user friendly . Otherwise , absolutely fine .