Salzburg - Hallstatt - St. Wolfgang - Vienna

Rented a few times, always a great experience

The car wasn't cleaned before being handed over, the floor mat was sticky and there were many crumbs.

Picking up the car was smooth, but returning it was a bit troublesome. The main issue was the inaccurate navigation to the return location, which didn't lead to the parking lot entrance. This caused us to circle around four times and ask for directions twice before finding the entrance.

The service was very good and the staff were friendly.

The service was terrible! The car broke down halfway, and they asked the customer to contact the car supplier on their own. They didn't provide a replacement vehicle and asked the customer to take a taxi back from 70km away from the destination. The rental company would cover the taxi fare, but it had to be done before they closed, otherwise, they would be off duty! They even said they reserved the right to hold the customer responsible after the vehicle inspection report is out!? Unbelievable. Especially since I already pointed out that the clutch felt off when I picked up the car. Still, they said they would wait for the inspection report before making any decisions. Also, the car provided was not the model I originally rented; it had a lower chassis. When driving in heavy snow, its passability was terrible!