Los Angeles, Las Vegas, Page, Salt Lake City, Grand Teton National Park, Yellowstone National Park,

Due to the weakness in English among Chinese people, we often get persuaded into accepting additional services. A moment of inattention and you're trapped. Also, the rental contracts use many abbreviations, making them hard to understand.

They made a mistake with the reservation but promised a refund in the end.

Very poor service attitude

I booked a Ford Edge or a similar model, but the counter staff assigned me a small SUV, probably a Buick Envision or something like that. It couldn't even fit our luggage. We thought there were no cars of the same type available, but if that was the case, we should have been upgraded instead of downgraded. Later, we found a staff member in the parking lot and got it changed to a Ford Edge, which was actually available. We almost got tricked!

It was a great, hassle-free experience, given that it was my first time to rent a car in the US.