Los Angeles - Las Vegas - Phoenix - Los Angeles

The car was in good condition, but the pick-up process took about one and a half to two hours with very low efficiency. The store staff continuously tried to upsell car upgrades and insurance, even after I clearly said no. It didn’t stop until I firmly refused at the end. After using my credit card and reaching the hotel, I found out that the agreed pre-authorization of $200 turned into $650. I’ll only know the exact amount after a few days when the charge is clear; if not, I might need to contest it. Overall, Dollar is slightly cheaper and the car is fine, but the store service is terrible. Comparing it to the neighboring Hertz is like night and day (Note: Dollar was acquired by Hertz, maybe to emphasize the contrast?).

Quite good

No Chinese service. The staff is overly persistent in upselling insurance, which is uncomfortable.

Overall, it's still pretty good~ the waiting time is a bit long! Also, the staff tried to upsell us on a different model. Just ignore them!

Like: The help was great
Dislike: The first car I was offered wasin such bad maintenance status that I was turned around at the gate. The next vehicle was great but I skulls have been able to choose it initially. The first vehicle, which was terrible, was the only vehicle available and there was no offered upgrade or anything until it failed the maintenance cycle which costs me more time that I didn't have.