Staff are nice and they are chinese people, but not Australian. But can be more professional!

It is a Chinese company, so communication was easy and their attitude was nice. The pick-up and drop-off were also timely. However, there were some dishonest practices regarding the insurance. 1. I didn’t buy insurance, and the staff said that any incident would cost me 4000 AUD. I asked again if this applied to small scratches as well, and he confirmed that 4000 AUD would be directly deducted, which scared me into buying full insurance there. (I believe compensation should be based on actual damage, up to a maximum of 4000 AUD). 2. They aggressively promoted their GPS service, suggesting that there is no mobile signal on the Great Ocean Road. However, I had signal throughout my drive and could have easily used Google Maps with offline maps. This kind of upselling was a bit off-putting. 3. When returning the car, the inspection was very meticulous. They compared every tiny scratch, even those smaller than a fingernail, with previous records. I recommend purchasing full insurance through a rental platform, as it is much cheaper than buying it from the store.

Thank you!

Super friendly and quick service

Staff were great and professional. The car that was given to us was the car we chose during booking.

The easiest car rental app to use.

We were very pleased that EZU offered to add a second driver for free. We were already impressed that the rental cost was so much lower, and that the deductible for insurance claims was also lower. When I dropped off the car, they offered to shuttle me to the nearest public transit rather than the airport, as I was staying in town. This was very helpful.