6 /10 Average
Reviewed: Friday, November 22, 2024
I waited almost an hour to be picked up from the airport. The pickup process was very difficult as the counter staff could not speak English very well. They made us buy additional insurance because they said that the insurance provided by easyrentcars.com could not cover all damages, even though my booking info said otherwise. We spent close to an hour inspecting the car because they wanted to take a photo of every single scratch on the car. Would not recommend EZU as the pickup process was stressful, time consuming and frustrating.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
I was not able to understand the staff as they spoke in a different language
After 3 days I still have not had my holding deposit refunded, rather peed off.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Try to minimise time taken with paperwork when picking car up
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Staff was very friendly and helpful. Car was clean, comfortable, and reliable.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Ezu were excellent!
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Exceeded expectations
Free upgrade to a Nissan X Trail which was near new
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Back door business ridiculous hidden fees and did not feel safe.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Great service only thing im pretty sure i booked a saloon 5door and we got a hatchback 5door.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
To make pick up easier, it would be a good idea to have EZU logo/ name on the pick up van. This would make the van more recognisable.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall experience of EZU was fantastic. Pick up service was great. Drop off service could have been better. Driver didn't even get out of his car to open the door or even help with unloading bags at the airport BUT i would still use them as overall great service and value for money.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Had to phone twice before driver would leave depot to pick up at airport.
Could have saved time by reading terms and condition before hand.
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
Pick up time too long.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
The total experience from EZU was great. However, the staff may need some additional training on understanding the policy wording document. When asked if there were any restrictions on where I couldn't drive, (eg, on unsealed roads) it was clear the staff member did not know about not driving on unsealed roads until I had read the contract & questioned him about it. In the event of an accident, I believe I would've been held culpable if I had signed the contract without knowing the above.
Overall I would refer my friends & colleagues to EZU, great experience. Michael & Joanne Possemato
Read More >4.7 /10 Average
Reviewed: Friday, November 22, 2024
EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished.
When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Easy to deal with and I will use them again.
Read More >7.3 /10 Good
Reviewed: Friday, November 22, 2024
Puck up could have been a little quicker.
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
Refer to above. Cost me 70 dollars more than I paid
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
The only negative with the booking experience is the delay in receiving the $1500 deposit. I was told it would take 2 weeks for that amount to be returned to my account. I feel this is too long. Can this be looked into, please?
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall great! Once of his driver/staff was very friendly and helpful to explain some of the local signage! Also, we were given an upgrade of my car due to unavailability of Corolla Hatchback. However there are some hidden cost we need to be aware, like 'toll' device, different type of insurance which we were informed before taking the car, where you can't really do much since you're there.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
I pay the autotoll (road fee) by cash on the return day, but they didnt send me a recipt, the day after i receive my visa card was paid the autotoll again!!
But i tell the staff of EZU, they cancel it immediately.
Just i think they need to improve it, and i suggest we need not to pay by cash as we have dont have recipt!!
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Decent customer service at pick-up.
We were told we could drop off the vehicle that Monday (Queen's birthday) between the hours of 8am and 6pm.
When we arrived, after driving across town, the entire building was closed, dark, and locked, leaving us in quite the predicament. We would have appreciated being told that there were holiday hours in place.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Car condition is good.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
We were very pleased that EZU offered to add a second driver for free. We were already impressed that the rental cost was so much lower, and that the deductible for insurance claims was also lower. When I dropped off the car, they offered to shuttle me to the nearest public transit rather than the airport, as I was staying in town. This was very helpful.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Getting to the pickup place might be a challenge for some. But as long as you are in front of PArkRoyal hotel. You are good from there on. Give EZU a call and pickup will be there in <10min.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Good service
Read More >N.Zainal Abiddin
Melbourne
8 /10 Very good
Reviewed: Friday, November 22, 2024
I spent time to search for the shuttle for pickup for 30 mins. I called them few times. After maybe 10th trials, they were able to pick up my call. the shuttle van was white in color without any EZU logo. That made me difficult to trace them during the pick up. Hopefully they can improve their service. The car was in excellent condition but I got different model from what I booked online.
Read More >Christian Hoeffel
Melbourne
5.7 /10 Average
Reviewed: Friday, November 22, 2024
This is definitely an upstart company that is bizarre. First, you wait for A LONG TIME to get the shuttle, then you're taken to the rental car office, which is basically an office building, which is nondescript. The rules for taking a car here are much more strict than a typical car rental agency- no messes, no spills or you get an extra charge. It took A LONG TIME to get the car with no wait, cant imagine what it would be WITH a wait. We luckily got the car back without incident.
Another thing, they open at 8am, so if you have an early flight, you need to book with someone else, because you have to ask for an early drop off, and it's not guaranteed.
Read More >5.3 /10 Average
Reviewed: Friday, November 22, 2024
After confirming the time of arrival and contacting the agent for picking us up, it took them almost another 30minutes to get to us. After arriving at their offices, we were informed that the vehicle (Toyota Kluger 7-Seater) which we have booked is not available but they will give us an upgrade from a seven seater to a five seater - we are/were six people! After almost an hour, they gave us another vehicle (Toyota Terraco) with much less space for our family and luggage. The vehicle was dirty as well and not filled up with fuel. We didn't have a choice and had to take this vehicle as we were already late for a function. On our return we were informed that the back bumper was scratched - probably trolley damage. We had to pay a $1000 for the damages. We also filled up the vehicle with fuel and used it only for two days and not three days as paid for - due to all the delays and time wasting, the rental days were only 2 days.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
very good everything
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very polite staff at the counter. Pick up guy was friendly as well. Overall, pick up and drop off process of vehicle was very easy and smooth. Staff made it easy for us and explanation was clear as well.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pick up was first class customer service was exceptional
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Fairly well used car, okay pick up and drop off
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Average
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Nice and friendly staff. They pick up is at the airport in 10 minutes. I asked and got an upgrade car. Highly recommended.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Simply an easy car hire - highly recommended
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
All staff were professional and courteous. The car was ready on time with all paperwork in order. Pick up and drop off were easy and seamless.
Read More >James Kyungun Yang
Melbourne
9 /10 Excellent
Reviewed: Friday, November 22, 2024
It is good, but we had to call to pick up and took meeting time little longer.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
First car we got smelt of puke and there was no available cars for exchange unless we agreed to top up. Had to wait about an hour for the next available car to return but everything else went smoothly after that. Staff were nice and friendly - no issues with returning either.
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
I’m surprised it was run by group of Chinese operator
Read More >5 /10 Average
Reviewed: Friday, November 22, 2024
All the staff we encountered had English as their second language. The driver that picked us up from the Airport was awful - barely spoke English and was not clear at all about where the pick up point was and then was a terrible driver, we were bounced around the bus and jolted so many times as he was tailgating and had to keep breaking suddenly. Then when we got to office the signage was terrible as to that you have to go upstairs.
Vehicle had several scrapes and scratches but the worst was that the inside of the windscreen had been sprayed with something but not cleaned, i had to clean it in order to see properly.
I will never use EZU again and would not recommend.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Kindly provided the cargo cover for my hatchback. Attentive service.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The guy at the counter was super helpful and friendly.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Super friendly and quick service
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
Thank you!
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Car is new and very clean.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, excellent service
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
A small scratch could cost thousands or even tens of thousands in RMB for repairs.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
We arrived at the airport in the morning and were driven to the car rental company, which took about ten minutes, making it fairly convenient.
At the pick-up, the company did not explain the types of insurance. The basic insurance from the rental package covers almost nothing. When we returned the car, the customer service insisted on us providing photos of most of the vehicle's wear and tear... In other words, if you didn't take pictures or they weren’t clear, the company assumes you caused the damage. Although we took photos of some scratches, we missed one, and had to pay 3000 AUD!!!
They used a magnifying glass to find the scratches, saying this fee is to activate the insurance. I think this fee is enough to change vehicle parts. Maybe they rely on this to make money? They claimed there are no other Chinese-speaking car rental companies in Australia...
I suggest you choose carefully. Typically, basic rental costs from Avis or Budget are not so nitpicky.
Even if you buy insurance, take photos of the entire car inside and out, or you never know what trouble you might encounter.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Car rental company is fine.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
It is a Chinese company, so communication was easy and their attitude was nice. The pick-up and drop-off were also timely. However, there were some dishonest practices regarding the insurance. 1. I didn’t buy insurance, and the staff said that any incident would cost me 4000 AUD. I asked again if this applied to small scratches as well, and he confirmed that 4000 AUD would be directly deducted, which scared me into buying full insurance there. (I believe compensation should be based on actual damage, up to a maximum of 4000 AUD). 2. They aggressively promoted their GPS service, suggesting that there is no mobile signal on the Great Ocean Road. However, I had signal throughout my drive and could have easily used Google Maps with offline maps. This kind of upselling was a bit off-putting. 3. When returning the car, the inspection was very meticulous. They compared every tiny scratch, even those smaller than a fingernail, with previous records. I recommend purchasing full insurance through a rental platform, as it is much cheaper than buying it from the store.
Read More >Khairy Mohd Shafii
Melbourne
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Staff were great and professional.
The car that was given to us was the car we chose during booking.
Read More >Conrad Wilhelmina
Melbourne
6 /10 Average
Reviewed: Friday, November 22, 2024
We arrived early in the morning and got a shuttle from the airport to the car rental company, which took about ten minutes and was fairly convenient.
However, during pickup, the company did not explain the types of insurance available. The basic rental package did not cover anything. When returning the car, the service agent insisted we provide photos of most of the existing damage or paint chips. Essentially, if you don't take pictures or if they are not clear, the company assumes you caused the damage. Although we had photos of some scratches, there was one we missed photographing, which resulted in a charge of AUD 3000!!!
They used a magnifying glass to find scratches, claiming the fee was for activating the insurance. This fee is enough to replace vehicle parts entirely. It seems like they make money off these charges. They said there were no other Chinese rental companies in Australia...
I recommend carefully choosing a company. Generally, basic rental costs with Avis or Budget are not this nitpicky.
Even if you buy insurance, photograph the entire vehicle inside and out, otherwise, you never know what kind of trouble might arise.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though.
Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full
Insurance option with EasyRentCars.com.
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