Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.
About QEEQ:10.0/10
Great platform to find variety of vehicles and the price is reasonable as well.
It is a Chinese company, so communication was easy and their attitude was nice. The pick-up and drop-off were also timely. However, there were some dishonest practices regarding the insurance. 1. I didn’t buy insurance, and the staff said that any incident would cost me 4000 AUD. I asked again if this applied to small scratches as well, and he confirmed that 4000 AUD would be directly deducted, which scared me into buying full insurance there. (I believe compensation should be based on actual damage, up to a maximum of 4000 AUD). 2. They aggressively promoted their GPS service, suggesting that there is no mobile signal on the Great Ocean Road. However, I had signal throughout my drive and could have easily used Google Maps with offline maps. This kind of upselling was a bit off-putting. 3. When returning the car, the inspection was very meticulous. They compared every tiny scratch, even those smaller than a fingernail, with previous records. I recommend purchasing full insurance through a rental platform, as it is much cheaper than buying it from the store.
It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though.
Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full
Insurance option with EasyRentCars.com.
About QEEQ:10.0/10
We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.
EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished.
When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!
About QEEQ:8.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Great experience with affordable price
Relevant Reviews on EZU Melbourne Airport
Gustave Malory
-
-
-
-
View more >Darren Whit
-
-
-
-
View more >D.Walker
-
-
-
-
View more >A.Burke
-
-
-
-
View more >-
-
-
-
View more >