First, when they gave me the car, it had scratches and a cracked headlight. Fortunately, I noticed and asked them to document it, but the staff didn’t seem to care about inspecting the vehicle carefully. Second, they only informed me that a collision would cost 8000 THB, and didn't mention other important details like no smoking in the car or no eating durians. It's a complete scam! Third, when I returned the car, they were much more thorough than when they gave it to me. The car was clean and had no odor. I smoke, but I always smoked outside the car, so some tiny ash particles might have fallen inside, which is unavoidable. They claimed the car had a smell and charged me 3210 THB for cleaning. Even calling QEEQ didn't resolve the issue. Traveling like this is really frustrating! I advise everyone to stay away from this rental company!