On October 3rd, after we landed, I called them to inform them that we had arrived. They told me to call again once we were outside the gate. When I called again, they said to wait 15 minutes. We, 3 adults and a baby, waited in the cold wind for more than 20 minutes. After finally getting on the shuttle bus, we had to wait for other people as well. The car was not at the airport. The staff had a very bad attitude, did not let us inspect the car before signing, and did not help us install the baby seat we paid for! The reviews said the car had a reversing camera, but when I was reversing, I found out it didn't! This led to me hitting a small mailbox, and now they are asking for over 900 dollars! When returning the car on October 17th, I waited at the office for 15 minutes before someone showed up. We negotiated from 4 PM to 6 PM. I said I would complain to the car rental service, and a female manager with short hair and glasses said they could take half the responsibility and charge me around 500 dollars. She wanted me to pay them 500 dollars at that moment and said the total cost would be over 900 dollars. However, my friend asked different car rentals in New Zealand, and the quotes were around 400-500 dollars. I believe in being honest! This car rental company caused this issue by not providing a car with a reversing camera as promised. Their attitude was also bad. They charged me 90 dollars for delivering a spare key, which I quickly paid. I was willing to pay for the parking fee myself. Still, I cannot accept this unreasonable demand for such a high amount, especially when the responsibility is unclear. I believe I am not at fault and got involved in a mess! It ruined my mood, and I feel wronged! This is the worst car rental experience I've ever had!
We were hoping for a hatchback but ended up with a saloon. Luckily the boxed bicycle would just fit in. Having the bike caused problems at the airport pickup as the car couldn’t take the two of us as well as the bike. One of us had to wait for another vehicle. We did say we had a bike when we phoned to ask to be collected! Other than this small hitch, the whole process of getting the car was quick and straight forward. The staff were extremely pleasant.
About QEEQ:10.0/10
It was extremely easy and quick to book a car on Easyrentcars.
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