Western USA

Standard service level.

The queue time was very long, there were no self-service machines, and it took about forty minutes to wait in line. Additionally, I had already chosen and fully paid for insurance on the rental car app, but was asked to add more insurance when picking up the car. They mentioned something about California law, but the Mexican accent was very strong and I didn't fully understand. They charged an additional $25 per day.

Arrived at noon, there were very few staff members, had to take a number and wait in line for 2 hours. It wasn't until around 2 or 3 PM that more staff showed up, they canceled the number system and switched to lining up.

No Chinese-speaking staff, everything else is fine.

The car is good but I need to change the car in between journey because its due for oil change.

fast and efficient