South Island of New Zealand

Very nice. Although we didn’t get the exact model we booked and got a Ford Cross instead (we weren't sure about the specific model), the car was very new (almost brand new) with only a little over 3,000 kilometers on it. The vehicle was clean and had no odors. It came with a full tank of gas and a large screen supporting CarPlay (so we didn’t need the phone mount). It exceeded our expectations. Very satisfied with this car rental experience!

Excellent, very satisfied, no issues

Convenient

Very good

There was a Chinese person who communicated smoothly. The process was simple, but I was directly told that the car I rented was over ten years old and had various issues like a potentially unresponsive steering wheel. The probability of it breaking down on the road was high. They asked if I wanted to change cars, but it would cost an extra 700 yuan. I asked how many times this car had broken down before, and they said it was mostly rented for one or two days, rarely for seven days. I got a bit angry and thought, then why rent it to me! It felt like forced buying and selling. They said I rented through Zuzuche because it was cheap. Honestly, spending 450 yuan a day to rent a Toyota hatchback feels really expensive. The trunk could only fit one suitcase, and Zuzuche never informed me it was an old car. Perhaps the store was well-intentioned, worrying that a breakdown would affect my mood more, but it really affected us upon arrival. Regardless of whose fault it is, it was not a good rental experience. I hope Zuzuche can resolve this and provide appropriate compensation.