The car was quite dented. I took a video before using it so that I had proof if there was any dispute over the damage. being attributed to me. I only did 67 miles int he car and found I had to put 3 gallons into it at the end when clearly it couldn't have been a full petrol tank. A Toyota Aygo will do more than 23 miles to the gallon.

They very kindly upgraded my car to a Honda jazz for free due to my luggage and family size! Really decent guys!

Price drop protector saves me 15£! Fantastic!

The car a Renault Kaptur was absolutely awful but that's Renaults fault

Excellent no problems

Not enough staff on arrival, very slow check in process despite there only being three people in front of me it took over an hour to collect the car! Staff complaining about everything all in all it was a total shambles!

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.