Seattle

Very satisfied with great service and SMS reminders.

Very convenient

There were too many people in line and too few counters, causing a long wait time. I previously rented a car with a Hong Kong driver's license, but this time they said it was not acceptable. Despite presenting recent successful rental records from other companies, they still refused. Eventually, I spoke with a manager, and after one and a half hours, I finally got the car, though reluctantly.

Overcharging

The store inexplicably charged an extra 50 USD after I signed some forms. I reserved a Toyota, but they told me none were available and gave me a Nissan instead. Their attitude was so-so. There was no staff to assist with car pickup, and there were no clear signs. I had to find the car myself in a large parking structure. Hertz's service is really lacking.