Madrid... Windmill Village... Toledo... Madrid

No upselling, but the car given was too small. I booked a Renault but got a Kia hybrid, not sure what model. With 5 people and 5 suitcases, it couldn't fit anything else. Considered getting a bigger car, but the price doubled, so I decided against it. Spain really requires small cars; navigating old town streets and even regular parking lots is a test of driving skills and judgment. Another issue was that the trunk couldn't lock, not sure why. Remember to send the address when picking up the car; just head to the car rental parking lot. There was a traffic ticket and toll fee from Portugal; not sure how much of the deposit will be refunded.

The staff turned cold as soon as they saw I was Chinese, and didn't want to say a word.

Avis and Budget at Madrid Airport share the same office. There's no difference between them.

Very helpful staff at Budget in Madrid terminal 4.

Works well.

The picture on the website did not reflect the car. I was expecting an Audi A3 saloon but instead Audi A3 compact. I would have preferred to have used the car I was expecting.