Thrifty Calgary - Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Crystal Constance

Canada

Reviewed: Tue, Sep 12, 2023

About Thrifty: 2.0 /10

1. Forced additional charges for insurance at the site, no car provided if not accepted; 2. No response from customer service when calling; 3. Post-travel coordination with the rental platform was unhelpful, issues were passed on to the rental company, claiming lack of on-site evidence. Are we supposed to take photos or videos of foreign staff? 4. Extremely slow response, took three months to get a dismissive reply, stating the issue couldn't be resolved.

1 days rental

Relevant Reviews on Thrifty Calgary - Airport

Rachael Bailey

Canada

13 day rental

Small SUV | Jeep Compass or similar

Reviewed: Mon, Aug 19, 2024

About Thrifty: 6.0 /10

Long queue, not organised.

About QEEQ: 8.0 /10

Diana Bert

Canada

1 days rental

Reviewed: Thu, Oct 10, 2019

“Banff-Yoho-Jasper”

About Thrifty: 6.0 /10

The wait time before picking up the car was quite long. Couldn't get a refund for returning the car a day early, and no one answered the emergency contact numbers on the website or booking documents.

R.Moorey

Canada

9 day rental

Small SUV | Toyota RAV4 or similar

Reviewed: Wed, Dec 13, 2023

“Smooth and as expected”

About Thrifty: 10.0 /10

The car was a surprise as I was hoping for a Toyota Rav4, what I got was a Kia Sportage. Nevertheless, the car performed perfectly, was very comfortable and did well driving on snow. The availability of snow tyres was only apparent at the point I was picking up the car. I wish there was an ability to choose this beforehand.

About QEEQ: 10.0 /10