The counter staff were generally useful, but not very enthusiastic. The car came with the baby car seat not attached. I was told I will need to clean the vehicle before checkout or face additional charges, but this was not the case when returning the vehicle (mine was a little dusty, from normal use).
On checkout, the shuttle van driver was not very helpful, took forever to help us get in the car and initially did not want to help install the baby car seat for us, claiming the law requires I install it, which would’ve taken a few additional minutes as not all baby car seats are the same.
We were met very quickly at the airport and were able to pick up our car within only ten minutes. The service was efficient, polite and far exceeded expectations. The staff adapted to our needs with no hassle and we are really grateful for such amazing service at such a good price. Overall this was amazing value.
About QEEQ:10.0/10
Helpful to have the chat option. Easy booking and no issues.
The girl at the counter didn’t know what she was doing, after 11 hours flying with 2 little kids it took about 30 minutes to get my car, plus it was long way to walk to the car with my suitcases and 2 kids.
It was very weird that I had to pay to clean the car.
Very bad rental oriented only to draw money from the customer under any pretext. No contact at handing the car although they work around the clock. Generally these are scammers and not car rental.
About QEEQ:8.0/10
Everything O.K
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Customer Service
Overall OK
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