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00308 491 0209
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+1-8007618913
Live chat Email us Service Code: 7355884329
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7355884329
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Edinburgh - Loch Lomond - Isle of Skye - Loch Ness - Edinburgh

Reviewed: Mon, Jul 2, 2018
About GREEN MOTION: 2.0 /10
1. During my rental period, I experienced a flat tire in the middle of nowhere at 8:30 PM (still within business hours). I called the rental office, company headquarters, and other contact numbers, but none were reachable. I couldn't get any assistance from the rental company. Fortunately, the car manufacturer's roadside assistance service helped me out. Not being able to contact the rental company during business hours is extremely disappointing. 2. When I purchased additional insurance, the service representative miscalculated the amount I needed to pay. After I pointed it out, they pretended not to notice and simply corrected the amount for me to re-pay. 3. The deposit payment method is extremely strict, requiring a £1500 deposit but only accepting credit cards with chips. My credit card from home doesn't have a chip, so I had to purchase additional insurance to lower the deposit amount. Throughout this process, the rental company's staff were not friendly.

Relevant Reviews on GREEN MOTION Green Motion servicing Edinburgh Airport

I.Batchelor

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Mini | Fiat 500 or similar
Reviewed: Mon, Sep 30, 2019
“Mixed Feelings”
About GREEN MOTION: 7.0 /10
The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.
About QEEQ: 10.0 /10
Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.
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A.Williams

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 12, 2019
“Only negative was waiting over two hours to collect vehicle.”
About GREEN MOTION: 10.0 /10
Waited over two hours to collect vehicle.
About QEEQ: 10.0 /10

P.Whittington

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jul 23, 2019
About GREEN MOTION: 8.3 /10
The pick up was very slow. It took us nearly an hour to go through the process and we were near the top of the queue. They need more terminals.
About QEEQ: 9.0 /10

J

View more >
Medium SUV | Honda CR-V or similar
Reviewed: Fri, Jun 7, 2019
“The hard up-sell is embarrassing”
About GREEN MOTION: 8.3 /10
They do everything they can to get more money from you.
About QEEQ: 8.0 /10
Stop using companies that up-sell.

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Economy | Volkswagen Polo or similar
Reviewed: Thu, Apr 25, 2019
“Poor experience with GreenMotion spoiled the whole holiday”
About GREEN MOTION: 4.7 /10
Waited almost 3 hours for car collection. Very difficult customer service staff, and very strange document outlining vehicle damage and possible damage to underside of car bumper: all of which would be chargeable up to £1250

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