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كل الشكر والتقدير

كل الشكر والتقدير

The service was professional and very nice, no upselling.

Long waiting time to pick up the car, slow service. Smooth return process. Rented a Focus but was given a Q2, which was too small, so I got a Mercedes C wagon with over 6000 kilometers. Overall, I'm satisfied.

Just so-so. The English accent was very strong, even though my English isn't great either. The communication was impatient, with eye-rolling.

Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.