7-Day Self-Driving Trip from Bangkok to Ko Chang

Very satisfied

Extremely poor attitude. The gear shift indicator of the first car fell off, so I switched to another one. I asked them to move the car charger and cable to the replacement car, but they got lost. When I contacted customer service, they just beat around the bush and didn't solve the problem. They even hung up the phone.

First of all, I booked a Toyota model. Upon arriving at the airport, they said due to a shortage of cars, they gave me a Nissan model. If I didn't want it, they would refund me, and the staff's attitude was not very friendly. Maybe because it was early in the morning when I picked up the car. Moreover, the car's exterior was dirty and had multiple scratches and dents. Additionally, the car had mechanical issues. It would stall when driving at very low speeds (it's an automatic car). When I returned the car, I waited for a very long time. I almost missed my flight home. Besides, they gave me the wrong receipt, someone else's. The signature was placed on a copy they initially gave me. Overall, I do not recommend this company's cars for other self-driving travelers.

The main issue was that it was hard to find a gas station when returning the car, and the drop-off location was under an overpass, making it difficult to get there

The car wasn't in a very good technical condition. Everything else was ok.

Some good and some bad experiences. In Portugal it was super bad experience and didn't got any refund from easyrentalcars promised.