Budget Roma DTN, IT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Bradley Jefferson

Italy

Reviewed: Sun, Nov 11, 2018

About Budget: 2.0 /10

They added charges without my consent.

Budget

Rome

Italy

1 days rental

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Beck Maggie

Italy

1 days rental

Budget

Rome

Italy

Reviewed: Mon, Sep 30, 2019

About Budget: 2.0 /10

First time encountering such a bad company: 1. The order stated a 10:00 AM pickup time. We arrived at 9:00 AM, but they refused to process any paperwork. They didn't allow us to change the pick-up and drop-off times either. We had to wait until a few minutes past 10:00 AM for the staff to start the paperwork, and the actual pickup time was way beyond 10:00 AM. Never experienced this before. 2. The order specified a 4-door car, but they gave us a MINI 2-door car. No matter how we communicated, the company insisted that we booked a small car, and that's what they provided—no choice. Despite being just two people, the trunk was very small, barely fitting one suitcase, and the two-door configuration made it difficult to access the back seats. We had to rearrange our luggage every day. It ruined our 15-day trip. We're frequent customers of the rental service and understand that the car model might not match exactly, but the minimum requirements are always met. All other companies have offered alternatives when the specific model wasn't available, but not this one. They didn't care if it didn't meet the minimum requirements. 3. The order showed the return hours as 08:30-12:30 and 14:00-18:00. We returned the car a day early, but couldn't reach the company by phone. They were closed when we arrived before 5:00 PM. After contacting the rental company’s US headquarters, we were told the company was closed on Sundays but had a self-return option. After a lot of hassle, we found that self-return was impossible; there was nowhere to leave the keys or the car. We ended up staying an extra day locally to return the car the next day. There's a significant information disclosure issue—Sunday closure should be clearly stated.

Ronald Augustus

Italy

1 days rental

Budget

Rome

Italy

Reviewed: Wed, Oct 9, 2019

About Budget: 6.0 /10

The A4 was replaced with a Peugeot 308. However, the diesel version has good power.

Marjorie Nelly

Italy

1 days rental

Budget

Rome

Italy

Reviewed: Mon, Jun 18, 2018

About Budget: 6.0 /10

No queue. The clerk asked if I could drive a manual car, I said no. So my reserved automatic Polo was changed to a Fiat 500, which was even smaller than the Polo, had poor power, and was very slow even with the pedal to the metal. It felt like I was downgraded without paying less. The clerk also recommended some automatic refueling service, claiming that the price was lower than the gas station and that I didn't need to refuel the car when returning it. However, in reality, regardless of how much fuel is left in the tank when you return it, the company charges as if the tank is empty. It's a scam.