Only two people in line, no delays. Even though the English-speaking service was very friendly, I could only judge by their expressions.

Waited in line for almost two hours.

The staff misled me into unnecessary purchases, presenting optional towing insurance as a mandatory fee. There were few cars, and the shuttle from the airport to the rental location was also infrequent.

Very rude counter staff at LAX. Not helpful at all, pressure selling insurances and other products

Call center agent at Hongkong helped resolving problem caused by ‘Advantage’ the car rental company at LAX.

Like: After I payed for my car rental through advantage before leaving for my trip, a couple days later is when I looked at the reviews and man, they were terrible. It made me wanna cancel my reservation, get a refund and rent from somewhere else. But I just said I'll give it a chance because I didn't wanna go through the hassle. Got to LA, and it ended up being a very good experience actually. I had no problems at all. As soon as I went outside to wait for the shuttle, it arrived literally like not even 2 minutes of waiting. Got to the place and waited in line for like 8 minutes. The guy was quick and easy. He wasn't very smiley and friendly though, which is what I like to see in people, even if it's fake haha. He tried to get me to get insurance and I told him no and then after trying to push a little harder, he stopped. After being with him for about 6 minutes, he gave me the contract or whatever you call it to sign, then I went to my rental. It was very nice and in good shape. I read a lot of people complained the car they got was in bad shape, or dirty and/or smelled, etc. Nope, I got a 2018 Toyota Camry and it was beautiful! There was a few scratches and a big scrape towards the bottom, which it wasn't even visible unless you really looked hard, but I took pictures of everything before the guy inspected it, then I left. I had it for a week. Dropped it back at the time I said, the girl did a quick inspection and said everything was good and I went to the shuttle and the guy took us right away to the airport. I was worried also because a lot of people said they would get charged for random little charges that the employees couldn't explain after bringing it back. I made sure the car was full of gas, cleaned, wiped down and vacuumed before I returned it so I wouldn't be charged for bs cleaning charges, but it's been a week and I haven't gotten any charge taken and I got an email from advantage with my inspection on it, the contract with all the info and then it