A real pleasure and no complaints

Exceeded our expectations. Super efficient staff.

Good platform.

They are great! Such an easy and enjoyable experience, every time I go!

Terrible experience. They charged for a tiny scratch at the bumper 250 euros, that can be fixed with a 10 euros spray. But they will never fix it anyway because the car has multiple scratches from previous users. Even if they have to charge a 50 euros fee would be acceptable. But is was obvious that the car had in the past a major accident and was dangerous while driving because the whole car was trembling with a speed of only 60km/h. The treatment was so unacceptable that they lost a customer. They didn’t even share a price list for any damage but charged at will. I am sure that if I move legally I will get a large sum back.

Easy rent cars was great

The actual car rental agency was http://road-runner.gr/ and NOT Surprice rent a car. Also found out after the fact that they would have delivered the car to us in Kini! So there was no need to come all the way to the harbor.

The pick-up location is not well marked on the easyrentcars website, and it took many back-and-forth emails to establish the exact pick-up location. In the end, it was more effective to get directly in touch with the car rental agency (which was also DIFFERENT from what was listed & therefore took a bit of long research to establish correct local contact details). After finding out the correct name of the car rental agency (Road-Runner, NOT Surprice), they informed us that the pick-up location was right at the main harbor road.

We rented a car for 8 days - on the final day it broke down we wasted probably in total around 3 hours of our day waiting for breakdown help then ultimately help from Surprice , completely spoiled our last day and meant that my partner was unable to visit the grave of a recently deceased relative which we intended to do on our way back to the airport and caused a lot of anxiety that we may miss our plane . We have graded counter staff as poor as there was no sympathy / empathy or apology - no offer to refund all or part of the rental fee and the experience has caused a lot of distress

No problems with the broker at this stage