Great Ocean Road

The location is quite convenient with a storefront, and they provide clear instructions for picking up and returning the car in advance, along with Chinese explanations. If there are any issues along the way, communication is prompt. However, they gave me a different car at the last minute with less fuel than expected, and the baby seat I reserved was not ready on time. Since I was in a hurry, I didn't have the time to argue much. You can't return the car at the airport, but they offer a free shuttle to the airport nearby.

The service personnel of the rental car company were very friendly. The procedures were very simple and took less than 20 minutes in total. The location was also easy to find, and returning the car was very convenient.

My reservation was at 8 AM, but I didn't get the car until 11 AM, wasting three hours.

The counter staff member at Apex Melbourne city office was extremely helpful and pleasant. The car was fairly new, clean and in good condition. Overall, we were happy with Apex car rentals and would use them again.

I initially chose Easyrentcars.com as a booking platform because they offered the best deal for a one way rental from Melbourne to Sydney.

I rent cars wherever I travel! Apex just became my #1. I have never seen such respect for customers, from the moment of pickup (front desk) up to the end! Polite and smiling people! All the other companies have hidden payments for the last moment; NOT with Apex! Congratulations! You exceeded my expectations!

Easy and accurate booking process! Congratulations!