Within Melbourne City

Upon exiting the airport hall, we couldn't find where the shuttle pick-up point was. There was neither a route guide provided by the platform nor a sign for the shuttle bus. For first-time visitors, this is an impossible task. We ended up seeking help from the Europcar airport store, and they assigned a staff member to help us search the airport (since they also weren't sure about the exact location. We had to call the store, and they informed us that we had missed the previous shuttle and advised us to wait for the next one). The problem was that after we deplaned, we tried several times to contact the store using the phone number provided by the platform, but the customer service didn't answer, making the process very difficult.

Pick-up and drop-off services were very professional.

Car needed sat nav.

I don't know what the price drop protector is but unlimited k's is excellent.

Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.

Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.