Arrived at 11 PM. It was cold and raining in Edinburgh; only two staff members were working, and they were slow and had an average attitude. I had read about others’ experiences beforehand, so I came prepared with a China Merchants Bank Platinum International Card, embossed, Visa-only, no UnionPay mark. But when picking up the car, they said the card couldn't be used for the deposit; I had to purchase full insurance on the spot to get the car. The insurance payment went through, and they explained that transactions and deposits go through different channels. They didn’t accept cash deposits, and I couldn’t cancel the order at that point, so I ended up paying £600+ for insurance. I saw other Europeans having the same issue when picking up their cars, so it felt like the company makes money off these insurance fees. I’ve never experienced such a scam in other countries. Warning other travelers not to fall for this.
“You get what you pay for with green motion, cheap and not very cheerful”
About GREEN MOTION:7.0/10
in 2023 they should accept American Express. People want to use AmEx for the car insurance benefit, for them to not accept it makes it seem like it is deliberate to make you more inclined to purchase their overprices options.
About QEEQ:10.0/10
Love Qeeq, price monitoring and rebooking is amazing, insurance is pretty cleat.
Total Failure.
Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper.
When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch.
I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care.
I am certain that no damage occurred to the vehicle whilst it was in my care.
Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p
This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.
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