It was okay, but the store clerk's attitude was average. They almost made me buy extra insurance. Good thing I carefully read the contract, otherwise, I would have been scammed due to my poor English.

Terrible service. Even after making it clear that I did not want any extras, they added roadside assistance without informing me. There were no fee notifications on the signature pad, which is very deceptive.

The return process was very rough, and I was overcharged. There was a quarter tank of gas left, but they charged me for a full tank. They pre-charged for the tolls, then didn't check at the return and just took the full amount, over 100 dollars. I had to go to the counter to cancel it.

It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.

First of all, the promised free Chinese GPS on the website does not exist, which surprised me since I originally had a GPS. The rental company’s GPS costs $20 per day, which includes free Wi-Fi and one hour of free international calls each day. It's quite worth it. Secondly, I used the same Nissan 5-seater sedan that I booked online, but the price was higher than what was promised online. However, since it was Christmas, there was a high demand for car rentals across all companies. Getting a car was already difficult, and I checked with many companies, all of which had no cars available. Fortunately, Rentalcars.com helped.