Los Angeles to San Diego

They promoted the roadside assistance service, but it was unclear and ended up costing me a few dozen dollars.

Arrived at the store at 11 PM, queued for over three hours and didn't get the car until after 2 AM. The staff were very rude. We reserved a BMW X3 but were given a lower-end Cadillac CT4. After checking the parking lot, there were no cars of the same class as the X3, which indicates false advertising. Do not choose this company.

Late-night flight, smooth car pickup process at the airport

Satisfied

Very good, a pleasant experience