The car's condition was good, performance was excellent and it was relatively new.

Overall, I am very satisfied with the service. The vehicle was very new, and the service attitude was excellent. When the vehicle broke down, it was very convenient and quick to replace it with a new one at the nearest service point. Returning the car was also very quick and convenient. The only drawback is that the Alamo counter in Las Vegas was slow in processing the car pickup.

Excellent service

The service at the counter was quick and the staff were fairly friendly, although they did try to sell insurance. The Jeep Grand Cherokee I booked online wasn't available, but they gave me a Chevrolet SUV instead (I guess there aren’t many Grand Cherokees and it's just a gimmick online). Overall, Alamo’s cars aren't new, but the condition is acceptable, though the interior was a bit dirty.

Alamo and other rental companies are located at the Las Vegas airport car rental building, about a 10-minute ride on a free shuttle bus. The office is large, and since we arrived close to midnight, there was no queue. Two counters were open, and we quickly completed the rental process. With the rental confirmation slip, you can take the escalator to the parking lot. There was only one car left in the booked category, and the staff let us choose any car from the higher category, but we didn't need a larger vehicle, so we took the only one available, which was very new with only 8000 miles on it. Returning the car was super quick, taking less than a minute, just a check to see if the tank was full. The rental building is only a 2-minute drive from South Las Vegas Outlets and a gas station, very convenient!