The attitude at this location was mediocre, and the car they provided was in terrible condition. It took two attempts to start the engine. We walked to exchange some money and when we returned, the car wouldn't start. We immediately contacted the store's emergency number but no one answered. We then contacted the international rental car customer service, who failed to reach the store, and advised us to call the police! Fortunately, a helpful security guard at the bank helped us get in touch with the store's staff. The staff member said they would come right away, but we waited for two hours at their doorstep! When they finally arrived, they insisted that we had left the car lights on, but the car hadn't moved an inch! After much negotiation, they agreed to give us a car the next day at 9 AM, which interfered with our plans for the second day of our trip. Our plans for the first day were completely ruined! After further discussions, they eventually agreed to let us take a better car that was parked at the store's entrance. The car that was scheduled for 7:30 AM wasn't handed over to us until 9:30 AM. This was a horrible experience and left us with unpleasant memories of our trip!

Staff was asleep as we arrived at midnight

Processing was very efficient

The guy assisting with the rental process was very handsome, haha. Let me fangirl a bit, all the men in Jordan are very handsome. The store is located on the lower level of the InterContinental hotel, the environment is nice, and the efficiency is very high; no need to queue.

1. The Amman pickup store had relocated without any notice. Luckily, the taxi driver was helpful and continuously asked around, eventually guiding us to the correct location. 2. The reserved Duster, despite having only 60,000 kilometers on it, was in poor condition. It wouldn't start initially and needed a new battery to ignite. The left rearview mirror was broken and couldn't be adjusted, the horn didn't work, the radio was unusable, and the cigarette lighter socket stopped working after a while. The car's interior was dirty and lacked complete accessories. 3. The store initially intended to replace it with a Toyota Corolla at the same price. 4. The drop-off location in Aqaba was incorrectly marked, showing it in the city center instead of near the border. Fortunately, we asked the hotel owner in advance. 5. The provided phone numbers were unreachable. However, the staff were friendly, spoke good English, and there were no extra charges. Overall, the service and vehicle quality were very different from Avis in other countries.