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Live chat Email us Service Code: 6521958317
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6521958317
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Reviewed: Mon, Aug 21, 2023
About Europcar: 4.0 /10
Arrived an hour early to pick up the car, only to be told that the model I reserved wasn't available. I was offered an upgrade to a higher-end model for an additional 14 euros per day, or I could wait another hour. Reluctantly, I waited another hour. Other Chinese travelers on the same flight faced the same issue. An hour later, I came back to pick up the car and was informed that the BMW X2 was still unavailable. They only had a BMW 216 in the same class, but I argued that the website indicated the same class vehicles did not include the BMW 216, and the rear space of the 216 is significantly smaller than that of the X2. My argument was ignored, and I had no choice but to upgrade to a BMW 318, paying an extra 14 euros per day. During this time, I made a special trip to the garage to see the car, only to be given the wrong key, making the trip pointless. They also suggested I buy additional insurance, which I declined. Overall, it took two hours to pick up the car. Their attitude was not exactly bad, but I wouldn't call it friendly either. The entire experience was very poor! In the end, I paid a lot more for a car that I didn't expect.

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Reviewed: Sat, Oct 6, 2018
“Frankfurt-Heidelberg-Trier”
About Europcar: 10.0 /10
Great service! Fast process!
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Berg Onions

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Reviewed: Sun, Oct 7, 2018
About Europcar: 10.0 /10
Satisfactory
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Lance Eipstein

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Reviewed: Tue, Mar 7, 2017
“From Germany to Czech Republic, then to Austria, Switzerland, and back to Germany - a perfect four-c”
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Very pleasant car rental experience. Definitely worthy of being Europe's top car rental company.
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Page Kitty

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Reviewed: Sun, Jul 16, 2017
“A Whole New Experience, Wonderful Memories”
About Europcar: 8.0 /10
Waited at Frankfurt Airport. The car I booked wasn't ready. The rental company asked me to pay extra for a different car, but when I refused, they finally got me the same model. The return process was smooth; they just checked briefly and it was all good.

Ruby Micah

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Reviewed: Mon, Jul 20, 2015
About Europcar: 6.0 /10
Did not get the original Passat Wagon, don't like Korean cars, and it's already over 18,000 kilometers.
About QEEQ: 10.0 /10

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