Europcar FRANKFURT AP T2 24H VIA FRAT01 Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Constance Antoinette

Germany

Reviewed: Mon, Aug 21, 2023

About Europcar: 4.0 /10

Arrived an hour early to pick up the car, only to be told that the model I reserved wasn't available. I was offered an upgrade to a higher-end model for an additional 14 euros per day, or I could wait another hour. Reluctantly, I waited another hour. Other Chinese travelers on the same flight faced the same issue. An hour later, I came back to pick up the car and was informed that the BMW X2 was still unavailable. They only had a BMW 216 in the same class, but I argued that the website indicated the same class vehicles did not include the BMW 216, and the rear space of the 216 is significantly smaller than that of the X2. My argument was ignored, and I had no choice but to upgrade to a BMW 318, paying an extra 14 euros per day. During this time, I made a special trip to the garage to see the car, only to be given the wrong key, making the trip pointless. They also suggested I buy additional insurance, which I declined. Overall, it took two hours to pick up the car. Their attitude was not exactly bad, but I wouldn't call it friendly either. The entire experience was very poor! In the end, I paid a lot more for a car that I didn't expect.

Europcar

Frankfurt Airport(FRA)

Frankfurt

Germany

1 days rental

Relevant Reviews on Europcar FRANKFURT AP T2 24H VIA FRAT01

Gary Tom

Germany

1 days rental

Europcar

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Tue, Feb 27, 2024

About Europcar: 6.0 /10

In our home country, we took the same car with the same people and luggage to the airport, but the staff here insisted that the Mercedes C-class couldn't fit our luggage and asked us to pay for an upgrade to an Audi A4 wagon. Coincidentally, another customer nearby was also asked to upgrade. It seems the reviews about forced upgrades are true. We were in a hurry, so we had to upgrade. Fortunately, the A4 was a diesel car, as I hoped, and had only 3277 kilometers, almost brand new. When returning the car, the staff inspected it very carefully, noticing a tiny chip on the windshield caused by a small stone. Thankfully, we had full insurance. I checked the windshields of a few nearby cars and saw many such tiny chips; the company considers them as damage. I suggest getting full insurance when renting a car. Overall, the car was fine, but after driving 1000 kilometers, it indicated that it needed one liter of oil, quite similar to domestic Audi cars needing oil for long trips.

Dennis Hope

Germany

1 days rental

Europcar

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Tue, Sep 17, 2019

“Frankfurt-Mainz-Cologne-Utrecht-Amsterdam-The Hague-Delft-Rotterdam-Antwerp-Brussels-Bruges-Maastric”

About Europcar: 10.0 /10

The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.

About QEEQ: 10.0 /10

Gail Benjamin

Germany

1 days rental

Europcar

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Wed, Oct 10, 2018

“Southern Germany (Frankfurt-Nuremberg-Munich-Königssee-Neuschwanstein Castle-Stuttgart-Heidelberg-Fr”

About Europcar: 10.0 /10

I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).