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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4314412303
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4314412303
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Highway One

Reviewed: Mon, May 13, 2019
About Hertz: 2.0 /10
When I arrived, they immediately told me that they didn't have the car model I reserved and had to switch to another vehicle. I booked a convertible, but they wanted to give me an SUV, which was not what I had in mind. I disagreed, and after negotiating through the rental car platform, they downgraded the vehicle and offered compensation. However, when I returned, I found that the average daily compensation, which should have been 400, was only 80. I just want to ask if this will be brushed off if other friends encounter the same issue? Rental car platform, do you only care about taking the money and not about after-sales service and accountability?

Relevant Reviews on Hertz ELLIS STREET HLE

Julian Kennedy

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Reviewed: Sun, Jan 19, 2020
“West Coast Highway 1 Road Trip”
About Hertz: 2.0 /10
The waiting time was too long, about more than 2 hours.

Bevis Motley

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Reviewed: Tue, May 16, 2017
“Second time using QEEQ, very satisfied with the cost performance of this order!”
About Hertz: 8.0 /10
Did not get the originally booked Jeep, the SFO downtown location is very small with limited vehicles. Ended up waiting an hour for a Nissan SUV, which felt like a downgrade. The trunk was very small, filled up quickly after shopping, and the rearview mirror got completely blocked! On the bright side, the return process was fast, and the pre-authorization was refunded immediately. Overall, quite satisfied, giving a good review!

Primo Maxwell

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Reviewed: Sun, Oct 9, 2016
About Hertz: 8.0 /10
It's okay

Quinn Michelson

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Reviewed: Mon, Nov 28, 2016
“San Francisco City - Morro Bay - Santa Barbara - Los Angeles - San Diego - Anaheim, Los Angeles - La”
About Hertz: 10.0 /10
Hertz truly lives up to its reputation as a big brand. The service is great, and the car pickup is super convenient. The staff at the branch, an enthusiastic and efficient Black girl, marked the scratches left by the previous renter and assured me I didn't need to worry about them. They handed over the car freshly washed, and when I requested to inspect it, she said it was okay and no problem. The entire pickup process was very smooth and quick!
About QEEQ: 10.0 /10

Christopher Alsop(p)

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Reviewed: Mon, Aug 15, 2016
“San Francisco to Los Angeles and back”
About Hertz: 10.0 /10
Easy to find
About QEEQ: 10.0 /10

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