The service desk was always very serious, the attitude was very mediocre, and there was no Ford PMUA at all. They were just brushing us off. I will never rent from this company again. Everyone, please avoid this place. They even charged us an extra 200 euros before renting the car. It's better to rent from the airport. The attitude was really bad! Do you even know how to do your job? If not, then leave, alright!
Not satisfied. At pickup, there were many people and only one staff member handling everything, looking indifferent and unhelpful. At dropoff, they intentionally nitpicked, pointing out a very tiny scratch, just 1 centimeter, which you wouldn't even notice at pickup and could be removed with waxing. They insisted it was caused by you and directly charged 450 euros to your credit card. This company seems to attract customers with slightly lower prices but ends up finding all sorts of excuses to deduct money.
The car was good, but there was a minor scratch for some unknown reason, and they charged 560 euros for it.
About QEEQ:10.0/10
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