Normal

Absolutely reliable rental company, with offices all over Europe. The Prague office is well located, just a few steps from the bus stop. They upgraded my car to an Opel with less than 2000 kilometers, which was a higher class than what I had originally booked. Returning the car in Vienna was a bit tricky. Firstly, there was some damage, and it was a Sunday with no staff available, so I had to leave the documents in a drop box, not knowing how it will be handled. Secondly, the return location was in an underground parking lot that was a bit difficult to find.

Car rental in the city has specific office hours; going early is not useful. However, there aren't many people, so you basically don't have to wait in line. The staff there are also quite nice.

The car was easy to drive. Before the trip, I consulted customer service and was told that an electronic pickup slip was sufficient. However, I was not informed that the QEEQ and Europcar rent payment confirmation would also be needed when returning the car. I had to contact multiple customer service agents and repeat the issue many times before it was resolved. Fortunately, the Europcar staff were very patient and helpful. By the way, the car had a patch of bird droppings on one side when I picked it up as it was parked outside.

The car rental company's address changed two years ago, but ZuzuChe's offline map still directed us to the old address. We couldn't find the rental point at all and had to ask many people on the street, including police officers, but no one knew. Eventually, a local told us it had moved to a nearby street. We wasted an hour on this! Returning the car in Vienna must be done at Vienna airport, which is unreasonable as we wanted to explore the city. Thankfully, a local advised us to call the rental company and arrange to return the car at an underground parking lot in the city center, saving us a trip to the airport!