Los Angeles - Las Vegas - Grand Canyon - Yosemite - San Francisco - Highway 1 - Los Angeles

Simple process, enthusiastic service.

Alamo's service was excellent, from the bus driver's assistance to the quick and easy car exchange process. The car's condition was particularly impressive and pleasantly surprised us.

The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.

I've only used Alamo at Los Angeles Airport. Self-service car pick-up, no lines, no checking of driver's license, no fuss, no upselling.

Alamo was perfect,the car was new.