In Los Angeles City

The elderly man at the Los Angeles rental counter was very patient, and there weren't many people. The attendant didn't check anything, just brought me to the car, handed me the key, and left.

Forced vehicle upgrade, pushed additional insurance, added personal accident and roadside assistance insurance, increasing the total insurance fee by $314.4, did not provide rental contract, took over a month to send it, and used someone else's contract to brush me off.

1. It took 2 hours to complete the paperwork and pick up the car. 2. The order was for a Ford Edge, but they replaced it with a Mitsubishi. The staff searched the parking lot for an hour, only to find out that the car wasn't there. They then replaced it with a Honda CRV. The car models kept getting smaller, and I wonder if the price changed as well. 3. The staff kept pushing additional insurance and delayed the processing of the car rental. Overall, very dissatisfied with this rental experience.

My husband picked up the car, which seemed to take a lot of time, over an hour. It wasn't a full tank as described on the rental website; we had to fill it up there. Returning the car was very convenient, just hand over the key to the service desk. Although we bought full insurance, they tried to sell us an additional rescue insurance for 6 yuan per day.

El personal del mostrador fue muy descortes y me enganaron anadiendome extras que no solicite como el seguro del vehiculo, que yo ya tenia y dije que no lo queria. Esto supuso un costo extra aparte del precio de Easyrentalcars. Me senti estafado por ellos. Al reclamar no me ofrecieron ninguna solucion.