Promoted insurance

The wait was too long, not efficient. Despite the long line, the staff was chatting and joking without speeding up the process.

They added extra insurance during pickup, and the staff didn't explain it. I only found out during dropoff that I paid over a hundred dollars more.

Renting a car in the US is really convenient. Upon landing, a shuttle bus takes you to the car rental lot. You present your driver's license, international driving permit, and passport, authorize a pre-payment, and they tell you the parking spot. When you find the spot, the car keys are already there waiting for you. Just drive away. Returning the car is even easier. Drive to their parking lot, and an employee uses a device to inspect the car, then provides an invoice. In less than a minute, you're done. We even changed the return location twice during the trip, and they agreed without any hassle. Highly recommended.

So havia um funcionario no balcão de atendimento para atender a todos