Very good

The car needed maintenance midway, so we swapped it without any hassle. The pickup and return process was very smooth. It's been four days since we returned the car, and there are no unexpected charges so far.

The queue time was very long, there were no self-service machines, and it took about forty minutes to wait in line. Additionally, I had already chosen and fully paid for insurance on the rental car app, but was asked to add more insurance when picking up the car. They mentioned something about California law, but the Mexican accent was very strong and I didn't fully understand. They charged an additional $25 per day.

Terrible experience, full of sales traps and mysterious fees. Absolutely shameless. Everything is abbreviated, no one can understand the additional charges. Strongly oppose this company.

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Very easy booking.