New York - Maine - New York

Very good

Very satisfied

During the pandemic, only two counters were open, so there was a bit of a wait. The car was in excellent condition, a new model with great features, large capacity, comfortable seats, and a wide driving view. There were plenty of USB charging ports, with one in each row of seats, and parking sensors on all four corners of the car, which made parking very convenient.

Attentive service, detailed explanations!

Overall, it was good. I rented an SUV and after driving for two days, I realized that the left rear tire was low on air. I went to get it fixed and they directly replaced it with a fully fueled Jeep Liberty. This approach is commendable. However, I'm still confused about why I was charged some toll fees and some kind of equipment usage fees a few days after returning the car. I always paid the toll fees whenever required. These charges didn't come with a receipt, so I can't get reimbursed and have to bear the cost myself. This kind of situation never occurred with Hertz rentals.