Christchurch, South Island Tour to Wellington and Auckland

They didn't recognize my ID, there were many people processing rentals, they just handed me the keys and I had to find the car myself.

Excellent!

They offer Chinese service, which is very convenient. However, they charge 1 NZD from your credit card, stating it's to test your card, and they don’t refund it. It feels a bit strange, almost like forcibly collecting a tip (similar to going through customs in Southeast Asia).

When picking up the car, they scared me by saying that without full insurance, even the slightest scratch would cost me 2500 NZD. So, I had to pay another 390 NZD for insurance. At the time of return, the staff checked the car inside and out in my presence and confirmed everything was okay. However, three or four hours later, they charged me 250 NZD without any notice. When I contacted them, they claimed I smoked in the car, which I absolutely did not. This is extortion! They only mentioned I could resolve it by hiring a lawyer. From start to finish, they find ways to cheat customers. This is a crooked company! Fellow users, do not fall for it. I will persistently argue with them until the end!

Pickup and return were simple and convenient, with email reminders.