The counter is often unattended, picking up the car takes a long time, and staff don't speak Chinese. The only advantage is the self-service drop-off, which is convenient and quick!
1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve
2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.
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