Additional charges after returning the car, but unsure of the reason.

Very satisfied

Initially encountered a staff member with a bad attitude, but later on, a different one quickly resolved the issue.

Dissatisfied

A different type of car was provided but it was still the size required, so fine with us. The car was clean on the inside but hadn’t been washed on the outside. The car was damaged upon collection and therefore we had to go back into the airport terminal to report this, which wasn’t ideal after a long flight landing late at night. The assistant was trying to sell additional extras that we did not require and even added on roadside assistance which we did not request, however upon contacting Avis customer services it has been agreed that this will be refunded. Luckily we got to the front of the queue, otherwise there would have been a long wait for collection.

I was a bit worried about using Qeeq but found I had no need to worry. The price was the best I could find on the internet, included all the insurance etc necessary and we had no problems.