The staff at the car rental location said it was a free upgrade, but they charged an additional driver fee. In the end, they charged a 500 yuan upgrade fee for the vehicle without charging the additional driver fee. The car pick-up was at night, and everything was in Turkish, so I didn't check carefully. Once I was charged after returning home, there was nothing I could do.
We arrived late at night, already very tired, and due to the car rental issue, I didn't finish until 3 AM. It was really frustrating. The staff deliberately caused trouble because we didn't buy their insurance or upgrade to a Mercedes. We just wanted the car we booked in our country. Even though there were Renaults available, they wouldn't give us one. It was really unacceptable, and their attitude was very poor.
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