It was pretty good.

It was fine, the staff were quite efficient.

The car rental process was very enthusiastic and fairly smooth. However, swapping the car in Izmir was an absolute nightmare. Several phone calls were made, and nobody took responsibility. We couldn't find anyone at all until we finally located someone at the rental desk in the arrivals hall who reluctantly helped us. The car swap location was ridiculously tucked away in the deepest part of the underground of the second parking lot. It was incredibly frustrating.

The staff at the car rental location said it was a free upgrade, but they charged an additional driver fee. In the end, they charged a 500 yuan upgrade fee for the vehicle without charging the additional driver fee. The car pick-up was at night, and everything was in Turkish, so I didn't check carefully. Once I was charged after returning home, there was nothing I could do.

Unreasonable charges