Los Angeles to San Diego

There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly. The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked. Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.

It was really simple and self explaining, creating no issues with enterprise. And no assistance was required.

Good

The staff were very enthusiastic, but there were additional sales pitches which you can choose to ignore. When returning the car at a different location, there wasn't a counter at the airport. You need to call, and someone will come to pick you up and take you to the company to return the car.

Whole experience first class

Whole experience first class

Like: That after a V E R Y L O N G wait, I was offered an opportunity to upgrade
Dislike: Too many staff behind the desk not attending to anything, then saying the computers were down, resulting in overly long wait