The vehicle was in excellent condition, and the pickup process was extremely streamlined, which felt a bit unusual—hand over the driver's license and passport, verify the order, receive the parking spot number, find the spot, and the black Suburban was already waiting for me. Start the engine and off we go.
The first customer service representative at the car rental counter tried to upsell some insurance and full-tank add-ons. There was a slight issue with the card payment, but it was resolved after identifying the cause. Early car pickup was not allowed without incurring additional charges. However, the second customer service representative quickly completed the check-in process without any extra sales pitches. Picking up the car was very convenient — you could directly take the car from the designated parking space. The car was very clean, with only 2000 miles on it, four-wheel drive, wireless CarPlay, and Type-C charging ports. It had better features than the model I originally booked.
1. After landing in Salt Lake City, the car pick-up process took at least an hour of waiting in a very long line. There were only two service counters open, and the staff worked very slowly without showing any effort to make things convenient for customers. 2. During the car pick-up, we unknowingly ended up purchasing additional insurance. It was only after checking the bank statement and consulting with Zuzuche that we discovered this charge. Looking back, the staff’s communication was evasive, and it turned out to be a form of hidden charge. This behavior is quite frustrating and unpleasant. I’m not sure if this is exclusive to this Thrifty location in Salt Lake City. On my prior rental in San Jose, everything was transparent and straightforward.
“Take me from A to B, fine.
Bad exterior condition.
Works just fine.”
About FOX RENT A CAR:4.0/10
Do not try to force people to buy stuffs if they say no. Car about the condition of the car you are renting my car was totally a mess. Bumper falling down, a lot of marks on a car!
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