9.3 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Spent too much time waiting to get our car.
Read More >9.3 /10 Excellent
Reviewed: Tuesday, December 31, 2024
everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.
Read More >Vicky Donne
Salt Lake City
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
Great
Read More >Norton Simpson
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
It's necessary to explain this in detail. When picking up the car, due to schedule changes, I arrived at the store the night before the reserved date. The clerk told me the convertible Mustang I reserved was unavailable. I said it's fine to switch to a hardtop Mustang and asked if the price was the same. The clerk assured me it was. I also asked if picking up the car that night would change the price compared to picking it up the next morning. The clerk said the car would be charged based on the actual rental days, so if it's still three days, the price remains the same. He kept telling me the prices were the same and that there were no additional charges or extra insurance, just the pre-selected insurance from the reservation. He guided me to sign the paperwork. However, when I returned the car, they charged me over $170 more, nearly 60% extra. I immediately questioned the clerk onsite, and she said she couldn't explain it. She said it should match the prepaid amount and didn't know why it was extra, telling me to contact customer service (which, absurdly, is not 24/7 but only during weekday office hours). Since it was a weekend, and I was flying back to my country on Monday, I directly contacted the car rental platform to handle it for me. After some arguing and evasion by AVIS, they agreed to refund a portion of the extra charge. In the end, I just want to say that AVIS has issues with their process and service (my friends in the US also mentioned this company has a terrible reputation there). They assured me there would be no extra charges, without ever showing any additional fees, and then they simply deducted the amount, saying, 'You signed the paper.' The car rental platform's handling and attitude towards this issue were trustworthy, even though I didn’t get a full refund, they were very supportive. I strongly suggest not renting from AVIS.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
We rented two cars and added additional driver insurance and roadside assistance. For some reason, the prices for the two cars were slightly different, although the difference was only a few dollars. The cars were very new and in great condition, which was excellent. My companions all said the cost-performance ratio was very good. However, we waited quite a while to pick up the cars because there were quite a few people. One of our cars scratched another vehicle. When we returned, we just filled out an accident report and that was it; the full coverage was very convenient.
Read More >Laurel Ellis
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Excellent service, the staff was very skilled.
Read More >Alberta Job
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Great location right inside the airport, very convenient for travelers! Wide variety of models, and the cars are new!
Read More >Nora Violet
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Very good and clean
Read More >Beatrice Daisy
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
Too many people, inefficient service. The reserved model was unavailable, no free upgrade offered. Initially, they said we could switch to Subaru Forester without extra charge, but later charged us $250 after generating the invoice. We refused and were then offered a K5, but when picking up the car, it turned out to be a Subaru Legacy. Extremely poor experience!!! Please provide a complaint channel!!
Read More >Keith Wyld(e)
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
I originally booked a FUSION, but I got a Volkswagen Passat instead, and it was only 6 months old. The car's condition was excellent and I was very satisfied.
Read More >Perry Lytton
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
The staff was friendly and provided detailed and accurate explanations. The service was efficient.
Read More >Bishop Franklin
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
They provided us with a booster seat for our child at no extra charge.
Read More >Lauren Fred
Salt Lake City
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
AVIS is a fairly large car rental company with rental points right at the airport, which is very convenient. The queue and rental process were also fairly smooth and quick. However, be aware that the free GPS mentioned by QEEQ is not provided locally but needs to be arranged well in advance in your home country. We missed this detail and ended up paying over $300 locally, which felt like a bit of a rip-off. Also, some of the GPS units are not fully translated into Chinese, so be extra cautious.
Read More >Ingram Mackintosh
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Pretty good.
Read More >Daphne Lattimore
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Good attitude!
Read More >Hilary Walker
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Timely issue resolution
Read More >Bernard Sara(h)
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Very good, received a free upgrade.
Read More >Sharon Walker
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Quick pickup process; staff were friendly and enthusiastic; paperwork was handled smoothly.
Read More >Rosalind Wilmot(t)
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Charged $13 per day for multiple drivers, but didn't charge for the other two rentals from the same company.
Read More >Maxwell Carpenter
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Got a vehicle upgrade, barely any wait time
Read More >Antony Rossetti
Salt Lake City
4 /10 Average
Reviewed: Tuesday, December 31, 2024
The car provided was different from the one reserved!
Read More >Hamiltion O'Connor
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Long waiting times in line. I booked a mid to large SUV, and they gave me a RAV4, claiming it's the same category. After a strong protest, they reluctantly gave me a Ford Edge.
Read More >6 /10 Average
Reviewed: Tuesday, December 31, 2024
Worse than Hertz I used before
Read More >Afra Nichol(s)
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
It's decent as long as there are no extra charges.
Read More >Magee Cooper
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
The rental company itself is pretty good.
Read More >4 /10 Average
Reviewed: Tuesday, December 31, 2024
The car was rented with a full tank as agreed, but they still charged $44 for fuel.
Read More >Thera Jeames
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Smooth service process.
Read More >Leonard Christy
Salt Lake City
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
Picked up the car directly at the airport, waited for about four people.
Read More >Lance Eipstein
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
Waited in line for an hour and a half
Read More >Conrad Wilhelmina
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
They tried to upsell roadside assistance and recommended an upgrade when picking up the car. Our order included a free tank of fuel, but the store said it didn't. We complained to the car rental company when picking up the car, and they told us we didn't need to return the car with a full tank. Now, we've received a charge notification after returning the car and are dealing with after-sales service. The vehicle wasn't well-maintained, had a lot of noise, and was unstable at high speeds.
Read More >Marsh Price
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
Forced insurance upsell
Read More >Tina Robbins
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
Waited for over two hours, and the car they gave me wasn't the model I reserved.
Read More >Christ Austen
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Queue and processing time were too long. We had to wait for more than an hour and a half despite being exhausted from the trip.
Read More >Blithe Petty
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Very satisfied. Arrived at 2 AM and got a free upgrade to an SUV.
Read More >Blanche Richard
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Staff attitude was unfriendly
Read More >Emmanuel Field
Salt Lake City
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
Large company, relatively well-regulated
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Not satisfied
Read More >Andrea Conrad
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
Beware of malicious extra charges. The actual contract provided may be inconsistent with what was ordered on Zuzuche. There are hidden charges that can trap consumers. They discreetly add extra fees to exploit customers.
Read More >Tiffany Carl
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.
Read More >Hilary Addison
Salt Lake City
8 /10 Very good
Reviewed: Tuesday, December 31, 2024
There were too many customers, and I had to wait a long time to pick up the car.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Very satisfied
Read More >Bernie Faraday
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
Waiting time was a bit long.
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Pretty good, at the airport
Read More >Gloria Louisa
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
The pick-up and drop-off process was fairly smooth. The company is very trustworthy. While they suggested upgrading the vehicle and insurance, there was absolutely no pressure. Just remember to take photos of any car blemishes during pick-up to avoid any disputes when returning the car.
Read More >Roberta Walton
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
American people are really helpful—After dropping off the car in Salt Lake City, I had a flight back to LA. Unfortunately, the GPS led us to a timed parking lot instead of the return lot. With less than two hours until the flight and an iron fence between us and the return point, I couldn’t show my parents how anxious I was. I jumped out of the car and searched for help in the deserted area. Luckily, a staff member appeared after a few steps and, after I explained the situation, she drove us to the correct drop-off point, hugged me, and told me not to worry before running back—such a heartwarming and memorable experience for my parents too!
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Satisfied
Read More >Kama Boswell
Salt Lake City
2 /10 Poor
Reviewed: Tuesday, December 31, 2024
No staff accompanied to inspect the car. The car they gave me showed 'engine oil change soon' on the dashboard halfway through the trip. I wasted a lot of time and gas trying to contact Avis, but got no response. Customer service didn't answer, they only took calls for new bookings.
Read More >Riva Walkley
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Satisfied
Read More >4 /10 Average
Reviewed: Tuesday, December 31, 2024
They charged us without proper investigation. If we hadn't discovered the issue ourselves, we would have lost thousands. During the resolution process, the car rental company assisted, but they just blamed a staff error without even an apology. If I were in the USA, I would have definitely sued them.
Read More >Dana Haywood
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Fast and efficient service
Read More >Vivian Ezekiel
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
The service was excellent. We arrived early and they allowed us to pick up the car in advance. The car we received was the exact model we rented, no need for changes.
Read More >Gene Albert
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
I originally reserved a five-seater SUV, but they upgraded me to a seven-seater. The Ford FLEX is too long for convenient parking, so I requested a change. They gave me a Ford Explorer with just over 20,000 kilometers on it, equipped with 4WD and hill descent control. Many thanks to the American lady at the AVIS parking lot at Salt Lake City Airport, who patiently used the translation app to communicate with me and helped me get the car change. This made my driving experience in Yellowstone Park extremely comfortable.
Read More >Ingram Matthew
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
We chose a relatively new car, and the staff was very friendly.
Read More >Julius Hughes
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
The car pickup was very quick, no one was in line, and the clerk kindly gave us a four-wheel drive, likely because we were going on a long trip.
Read More >Walker Boyle
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Fast service
Read More >Mavis Eveline
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Very satisfied
Read More >Marico Sheridan
Salt Lake City
6 /10 Average
Reviewed: Tuesday, December 31, 2024
The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.
Read More >Leona Sherwood
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
There was a long queue, likely due to a recent flight arrival, but the service was excellent. The staff were very attentive. We were upgraded to a large SUV for free, and the car had a particularly spacious interior.
Read More >6 /10 Average
Reviewed: Tuesday, December 31, 2024
Queued from 6 AM to 9 AM to complete the paperwork. There were 10 service counters but only 2 staff members, with about 50 people waiting in line.
Read More >Amelia Joel
Salt Lake City
10 /10 Excellent
Reviewed: Tuesday, December 31, 2024
Satisfied
Read More >
